PRIVACY POLICY
This Privacy Policy is designed to help you understand how we gather, use, and safeguard your personal information when you visit our website, get in touch with us, or utilise our services.
Last updated: 29 April 2024
Please be aware that this policy is provided for informational purposes and does not restrict or exclude your rights under the Privacy Act of 1993.
1. Collection of Personal Information
We collect information related to you, which you have provided to us through registration, form completions, communication with us, or the use of our products and services. This information may include your name, email address, and details of how you use our products and services, such as your browsing behavior on our website.
When you visit our website, our Internet Service Provider may record your visit and log the following information for statistical purposes:
Your server address.
Your top-level domain name (e.g., .com, .co.nz, .au, .uk, etc.).
The date and time of your visit to the site.
The pages you accessed and the documents you downloaded.
The previous website you visited.
The type of browser you are using.
This information about your use is analyzed in an aggregate manner for broad demographic content. Individual usage is not analyzed.
If you use our website to complete an online form or subscribe to receive newsletter updates, we will only collect the information you provide as part of that process if you complete and submit the registration to us. If you log out of our websites or cancel your registration before submitting it, the information you entered will be automatically deleted.
2. How We Use Your Personal Information
The information we collect from you may be used for various purposes related to our business, including:
2.1. Providing you with the products and/or services you have requested.
2.2. Handling your requests, inquiries, complaints, and other customer care-related activities.
2.3. Conducting market and product analysis and marketing our products and services.
2.4. Carrying out any activity related to legal, governmental, or regulatory requirements, or legal proceedings, crime or fraud prevention, detection, or prosecution.
2.5. General administrative and business purposes.
3. Sharing Your Information
There may be instances when we need to disclose your personal information to third parties. If this happens, we will only share your information with:
3.1. Entities that host or maintain data centers, service platforms, and other infrastructure and systems on our behalf, where your information is processed.
3.2. Parties to whom we may be required to provide your information by legal, governmental, or regulatory authorities, including law enforcement agencies and emergency services.
3.3. Any person or organization authorized by the Privacy Act of 1993.
3.4. We do not sell personal information to external parties.
4. Cookies
When you access our website, a cookie is stored on the device's hard drive that you use to visit the website. A cookie is a file that allows us to track and target user interests, enabling us to optimize our website and enhance the user experience.
For example, this helps us provide more relevant advertising based on your interests. The information collected by cookies is shared with third parties, such as our advertisers.
However, the information we share is aggregated and thus anonymous. We do not share personal information that could identify you. Nevertheless, the shared information may be used to show you advertisements about our products when you visit our website or other third-party websites.
5. Google Analytics
We use Google Analytics on our website to monitor how you utilize our products and services, such as your browsing activity when visiting our website. This data is used for general administrative purposes to understand user needs and optimize our website's content.
6. Facebook Pixels
We implement Facebook Pixels on our website for retargeted marketing purposes.
7. Protecting Your Personal Information
We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, up-to-date, and securely stored in an environment protected from unauthorized access, use, modification, or disclosure.
8. Storing Your Information
The location where we store your personal information depends on the nature and purpose of the information and how you provide it to us. We may process and store your personal information at our premises and/or storage facilities, whether in New Zealand or overseas.
We will retain your name and email address data indefinitely unless you indicate that you want us to remove your details from our database or unsubscribe from our newsletter.
9. Accessing Your Personal Information
You have the right to know whether we hold any personal information about you and the right to access your personal information if it's readily retrievable. You can request access to your personal information by emailing joel@firststepfitness.co.nz
You may also request us to correct, alter, or delete any personal information we hold about you. It is your responsibility to ensure the accuracy of the personal information you provide. If we don't correct your information as requested, you can ask us to attach a statement of the correction you requested.
10. Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time.
11. Acceptance
This privacy policy is a part of our Website Terms and Conditions and should be read alongside them. By viewing and using our website or related services offered in conjunction with our website, you agree to our collection and use of your personal information as outlined in this Privacy Policy. If you disagree with any part of this Privacy Policy or do not wish to receive marketing material from us, you can contact us or stop accessing and using our website.
Please note that if you decide not to provide the requested personal information when subscribing to our newsletter or completing a form, this may result in services or products (including related services offered in conjunction with our websites) not being offered or provided to you.